- Free shipping worldwide and send the tracking number to your email.
- Quick response to any problems will be resolved within 24 hours.
- Have questions about buy the product?Ask online or contact us now.
Hortory Designer iPhone wallet case with lanyard for iphone 13 12 11
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Hortory 2 in 1 luxury wallet case with iphone case and airpod case
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- 1 Reviews
- 6 Q&A
The most real reviews and questions from customers and fans all over the world, maybe they help to understand our products, let's start now!
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Customer Question
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Does this case have a shoulder strap
Asked by Joann on 2023/02/18
Yes, as shown in the picture, this iphone case comes with a small rope that can be hung on the shoulder.Answered by aluxecase on 2023/10/05
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How to check the status of an order or package?
Asked by Guest
We have an advanced online package query system. Regardless of whether you register as our member or not, you will receive an email with an order tracking ID after the package is shipped. You can check the order or package status by email, or click here Track Package.Answered by aluxecase
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What should I do if I never receive the package?
Asked by Guest
Our shipping time usually takes 10-15 days, if you have not received the package after 20 days from the order date, please contact us to investigate the package status.
In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.Answered by aluxecase
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What if my parcel or product is damaged?
Asked by Guest
If your package is damaged during transportation, please contact us within 3 days after the package is delivered, and attach a photo of the item for us to confirm, once it is confirmed that it is our problem, we will resend the new item for you within 48 hours .Answered by aluxecase
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Do I need to register when placing an order?
Asked by Guest
Depending on your needs, with or without registration you can get a series of e-mail notifications about the order, you will not miss any information. However, we recommend registering as our member for free.Answered by aluxecase
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Will I need to pay customs?
Asked by Guest
No, All orders are currently free of any duties or other fees.Answered by aluxecase
We take pride in our products as we believe they are amazing. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee.
- 3 Times QC Checks
Each item will go through 3 times QC quality inspection before shipment
- 48 Hours Shipped
Package shipped within 48 hours with tracking number to Email
- 7-15 Days Delivered
Global delivered within 7-15 days with logistics records
- 128 Countries
Support 128 countries and regions around the world
- 100% Order Refund
Full refund if don't receive package or unmatched Items
- 7X24 Online Support
24 hours online support and any questions will be resolved