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- Quick response to any problems will be resolved within 24 hours.
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Hortory Magnetic luxury iphone wallet case with lanyard
- 1 Reviews
- 5 Q&A
The most real reviews and questions from customers and fans all over the world, maybe they help to understand our products, let's start now!

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Customer Question
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What should I do if I never receive the package?
Asked by Guest
Our shipping time usually takes 10-15 days, if you have not received the package after 20 days from the order date, please contact us to investigate the package status. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.Answered by aluxecase
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When will my order be shipped?
Asked by Guest
We process orders between Monday and Saturday. The order will be processed and shipped within 2-3 working days from the date of the order. If you still have not received the tracking confirmation after 5 working days from the date of payment, please contact us.Answered by aluxecase
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Do I need to pay for shipping?
Asked by Guest
No, all of our items are currently exclusive of any shipping and duties.Answered by aluxecase
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How do I return an item?
Asked by Guest
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.Answered by aluxecase
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How long is the returns process?
Asked by Guest
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.Answered by aluxecase
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We take pride in our products as we believe they are amazing. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee.

- 3 Times QC Checks
Each item will go through 3 times QC quality inspection before shipment
- 48 Hours Shipped
Package shipped within 48 hours with tracking number to Email
- 7-15 Days Delivered
Global delivered within 7-15 days with logistics records
- 128 Countries
Support 128 countries and regions around the world
- 100% Order Refund
Full refund if don't receive package or unmatched Items
- 7X24 Online Support
24 hours online support and any questions will be resolved